Delisting Alerts are a powerful tool designed to help you stay ahead of potential issues with your venues' availability on delivery platforms. This guide will walk you through the steps to set up and customise Delisting Alerts in your Takealytics account.
Step 1: Access Email Alerts
Log in to your Takealytics account.
Navigate to the Email Alerts section in your dashboard.
Step 2: Configure Filters and Metrics
In the Email Alerts section, select Filters.
From the list of available metrics, find and select the Delisting option.
Step 3: Enable Delisting Alerts
Once you've selected the Delisting option, click to Enable it.
You will now have the option to select your Trigger Platform.
Step 4: Choose Your Trigger Platform
For Brands or Independent Venues: We recommend setting the trigger to Any Platform. This will alert you if your venue is delisted from any of the platforms it’s listed on, ensuring you’re promptly informed of any disruptions.
For Aggregators: If you manage multiple venues on one platform, consider selecting your specific platform. Additionally, tick the "Other platforms are listed" option. This setting will highlight venues that have recently become unavailable on your platform but remain active on competitors' platforms. This serves as an early warning system, alerting you to venues that may be considering delisting from your platform.
Step 5: Adjust the Time Tolerance
The Time Tolerance setting determines the period during which a venue must be unavailable before triggering an alert.
The default range is 3 to 14 days.
Lower Limit (3 Days): This accounts for short-term issues, such as temporary outages or venues being closed on specific days (e.g. Sundays and Mondays).
Upper Limit (14 Days): This is the maximum time frame for which our platform tracks venue availability before marking them as delisted. This setting is intended to catch venues that are potentially on the verge of delisting but have not yet done so.
Step 6: Schedule the Alert
Navigate to the Schedule tab within the Email Alerts section.
Click Enabled to activate the scheduling feature.
Set the frequency of the alerts to determine when they are sent.
Recommendation: We suggest receiving this alert once a week to get a roundup of all venues that may be on the verge of delisting.
Note: If your delist period is set to 14 days, you might receive alerts for the same venue in two consecutive weeks.
Finally, ensure you Save your alert settings to activate the schedule.
Summary
By setting up Delisting Alerts and scheduling them, you can proactively manage venue availability, minimise disruptions, and ensure your business remains fully operational across all platforms.
If you need any further assistance in setting up or customising your Delisting Alerts, please don't hesitate to contact our support team. We're here to help you make the most of this feature and keep your venues running smoothly.