Please follow all of the steps below to successfully setup your email alert.
1) Setting Up an Alert
Click on Email Alerts and select the restaurants you would like to see in your alert either by typing in the name of restaurant chain, a post code or selecting a venue group.
An example alert will load defaulting to the Should Be Open and High Delivery Time metrics.
You can change the metrics shown in your alert by clicking Filters and choosing Metrics. There is a selection of metrics - tick Enable to choose which are included in your alert.
For example if you wanted an alert on where there has been a decline in ratings or inconsistent opening hours tick enable on each of these alerts and click Apply.
There are a number of metrics to choose from. Metrics include:
Should Be Open - Venues which should be open but are not.
High Delivery Time - Venues where the delivery time exceeds the set time (e.g 45mins).
New Listings - Venues which have been launched on an aggregator in the defined time period.
Ratings - When ratings have improved or declined.
Food Types - When specific Food Tags are missing from an aggregator.
Promotions - Details any venue on promotion over the defined time period.
Hygiene Rating - Details venues where Hygiene Rating has changed (only available in the UK).
Opening Hours - Shows any venues where the Opening Hours don't align between aggregators.
Each metric has further options, for example if you are an aggregator you can set the report to highlight where venues aren't available on your platform but are open on others. For metrics such as missing Food Tags type in the specific tags you expect to see.
We would advise keeping your alert as simple as possible to show the most relevant information and setting up multiple alerts for different metrics.
2) Scheduling Your Alert
Once you have defined your alert you can then schedule when and who this is sent to.
Click Filters and choose Schedule.
From this page you can choose up to 4 specific times in the day, weekly or monthly.
Weekly or Monthly are more useful for competitor reports. e.g. setting a competitor new listing alert to come through at 9am on a Monday showing any new listings in the last week.
You can add other users onto the same alert either by choosing users within your company or by adding in an email address.
By ticking send 'no Changes' alerts you will receive an email even when nothing has changed. If this is unticked you will only receive alerts when we detect a change in your selection.
3) Save your Alert
Finally once you have built you alert you must then save it for the report to be delivered. To do this give the report a name and click Save.
You will then receive your alert to your email at your defined time.
You can load previous alerts should you choose to amend them.